Refund policy

Return and Refund Policy

Thank you for shopping at FreeTrump.com. We take pride in providing high-quality products and excellent customer service. However, we understand that there may be situations where you need to return or request a refund for your purchased t-shirt. This Return and Refund Policy outlines the process for returns and refunds to ensure a hassle-free experience for you.

1. Return Eligibility:

To be eligible for a return and refund, the following conditions must be met:

 

  • The t-shirt must be original, unworn, unwashed, and free from any damages or alterations.
  • The request for a return/refund must be made within 14 days from the delivery date.

2. Non-Returnable Items:

Certain items are non-returnable, including but not limited to: 

  • T-shirts that have been personalized or customized according to your specific requests.
  • T-shirts on clearance or marked as final sale.

3. Return Process:

If you wish to return your t-shirt, please follow these steps:

  • Contact our customer support team at [customer support email/phone number] and provide your order details and the reason for the return.
  • Once your return request is approved, we will provide you with a return shipping label and instructions.
  • Pack the t-shirt securely in its original packaging or a similar protective packaging to avoid damage during transit.
  • Affix the provided return shipping label to the package.
  • Ship the package back to us within [X] days of receiving the return approval. 

4. Refund Process:

We will initiate the refund process once we receive your returned t-shirt and verify its eligibility. Please note the following:

  • The refund will be issued to the original payment method used during the purchase.
  • The refund amount will exclude any shipping fees incurred during the initial purchase.
  • Depending on your payment method and financial institution, the refund may take [30] business days to reflect in your account.

5. Exchanges:

At this time, we do not offer direct exchanges. If you wish to exchange your t-shirt for a different size or design, please follow the return process for the unwanted item and place a new order for the desired item on our website.

6. Damaged or Defective Items:

If your t-shirt arrives damaged or defective, please contact our customer support team immediately at [customer support support@freetrump.com. We will arrange for a replacement or provide a full refund, depending on your preference.

7. Cancelled Orders:

If you wish to cancel your order before it has been shipped, be sure to contact us as soon as possible. Once the order is shipped, it will fall under the regular return and refund policy.

8. Modifications to the Policy:

We reserve the right to change or update this Return and Refund Policy. Any revisions will be posted on our website, and the date of the latest update will be indicated at the beginning of the policy.

If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to contact our customer support team at [customer support email/phone number]. We are here to assist you and ensure your satisfaction with your shopping experience.

Thank you for choosing the Official FreeTrump.com Online Store. We appreciate your business!